FAQ

Click on the button “Products Catalog” on JewelBag Fashion site. Select the product that you want to buy and click on it. If that product has a color selection options or additions to the product, select the option that works for you, the amount you wish to purchase and click “add to cart”. Near the site Menu, you will have an icon of a shopping cart, hover on it with the mouse and click on “View Cart”. Check that the correct product is there and press  Proceed to checkout. Fill the form. Scroll down and select a payment method, select it and click the button.

Of course. Our Customer Service will be happy to assist you with the order. We are available on Sunday to Thursday from 9:00 AM to 11:00 PM (As from Friday between  9:00 am to 4:00 pm also on Saturday from 7:00 pm to 11:00 pm) on the phone +972-52-4-245887. After these hours, you can send us an email – Click here to send the email and ask us to contact you by telephone on the subject.

No.

To check the order status press on the button “My Account” by the top bar on the site. Click on the tab name “Orders” and you will see a table of all your orders with the “STATUS” order.

If your purchase was received, after you finish the order process, you’ll see a message that says: Order Received. Also, you should get a message via an email attached to your order details. You can check at any moment the status of your orders in your own account online. Press on “My Account” by the top bar on the site. Click on the tab name “Orders”. There you will see a table of all your orders. You can click on the order number to see the order details.

You can contact us through the “Contact Jewel Bag Fashion” page, by filling the form and ask to combine your orders (in case the first had not been sent yet).

If you decide to nullify your order, please feel free to contact our customer support by filling the form at “Contact Jewel Bag Fashion” page.

You can change your address by contacting with JewelBag Fashion customer support on the site at “Contact JewelBag Fashion” page.

Ensure that the messages from an email get into your main inbox and not to the spam folder. To do this, make sure that all the emails that sent to you from “info@jewelbagfashion.com” and from “JewelBag Fashion” reach to your inbox – This is very important! If the emails that we send you won’t reach into your mailbox, you miss / lose important updates, interesting and useful content and you can’t get updates on new products or sales.

So here are some simple things you need to do in your email program to make sure the emails, full of content will reach their destination.

Step 1: Make sure you receive emails from us It is important!

If the emails we send you won’t pass, you will lose the important updates and contents that we are preparing on the subject Styling and Fashion + updates on new products and sales and you will not get the benefit that you expected when you joined our newsletter.

Therefore, you must take steps to ensure receipt of the e-mails we send to you. Internet service providers as well as companies, use softwares to block unwanted e-mails called spam. Spam do forestall good emails that you needed most of the programs. Sometimes, a good email fell to Spam, so if the mail is not found in the Inbox, look for it in your spam folder.

To make sure you get the emails that are sent to you from JewelBag Fashion, you need to do the following simple steps:

*Outlook clients: see below

Gmail clients:

Sometimes, emails from JewelBag Fashion will be found in “Promotions” tab, but you want it in the “Primary” tab. Gmail clients, do not forget to drag the mail from JewelBag Fashion to the “Primary” tab so you won’t miss emails from us with content related Styling and Fashion + updates on new products and sales. But this is not enough… There is something you can do to prevent the contents that we send you to fall into the wrong lane.

You can show Gmail, you do want to receive emails from us. To ensure that all emails are sent from us will reach to your Inbox to “Primary” tab in Gmail program, follow these instructions:

• Open your contacts list by clicking on “Gmail” at the top left of the page mail
• Select contacts – Click on the “Add new contact” at the bottom right
• Enter the contact information. Anything typed, saved automatically.
• In the Name field type: JewelBag Fashion
• In the Email field Type: Info@jewelbagfashion.com
• Return of the mail
• Another little tip to the end…
  Create a special mail folder named JewelBag Fashion where you can collect all the emails you get from us, off course after you have read them and found that they are useful to you. This is important!… Do not set to automatically filter that directs the emails from us to you, because in this way, you’ll miss a lot of emails. After reading the e-mail from us, move it manually to the folder.

Outlook clients:

Go to Spam folder if you cannot find the email from us in the Inbox folder

• Right-click on the email from us in the spam folder
• Select Spam on the menu
• Select mark all the spam on the menu
• Select the checkbox “Always trust e-mail from Info@jewelbagfashion.com”
• Select the checkbox “Always trust e-mail sent to the following addresses:”
• Click OK.

Step 2: Let’s be friends on social media

Take yourself two seconds to join our business page on Facebook, Twitter, Pinterest, Instagram and YouTube, because it’s one of our main ways to contact you other than sending emails, and again, you do not want to miss a single bit of information.

• Facebook

This is related to your e-mail settings. To see the images regularly, you need to do the following steps:

1. Open one of the emails from us that does not appear the images
2. Click on the sentence at the top of the email: Always show images / Always display images from info@jewelbagfashion.com”.

For processing of the order and shipment to most countries, the average is between 7 to 14 days.

To check the order status click on the button “Track your order” at the top bar on the site. Please enter the Order ID that you received when you made a purchase, you can find it in the email you received after making the purchase and fill out the email that you placed your order with. After, press on “Track” and you will see the tracking number and a link to the tracking site. Returns & Exchanges.

No problem! You can return and get your money back, or change the color with no cost. All you have to do is contact us on the “Contact Jewel Bag Fashion” on the site, and write that you want to return the item or want to change the color and ask to get an address for returns. We will send you an e-mail with an address for returns, according to your living address. Then paste the invoice you receive when you purchase the product on the product box and send the product to the address you received from us. Once the package is delivered to us, we will contact you by email or phone immediately. We can change the color of the item. If you’re interested in another item, you will receive a credit for your next order with the amount cost of the item you returned. Of course, if you wish, you get a refund according to the Terms of use at our site.

Israel Post requires to get us up to 14 business days, but generally the packages arrive much before. Once the package will arrive, we will contact you by email or phone soon. If the 14 business days past and you did not receive any info from us, please feel free to contact us at the “Contact Jewel Bag Fashion” tab on the site.

Of course. The site is secured by SSL – That means, all communications between your Web browser (Web server that stores the page) with our site is encrypted – so there is no way to decode the information transmitted between the browser and the website. The site meets the highest security standards, ensuring you that the buying procedure has done in the most secure and confidential way.

Yes, absolutely. When you go to checkout, there’s a need for you to select the option of Credit Card also, you can pay up to 12 payments in this option.

You can’t pay in cash. You have the option to pay with all credit cards, PayPal and bank transfer.

The system requires once per order. To ensure that you have not billed twice, you can also check your order and the total amount of charge by Pressing on the “My Account” tab by the top menu on the site and click on the tab “Orders”. There you will have a list of all your orders, their status and the amount at which you are charged for each order.

First of all, happy birthday 🙂 You got from us an email with a discount by entering the date of your birthday when registering to the site. From the day you received the email, you have 30 days to use the coupon, which is a one-time coupon. After you’ve decided what you want to purchase and add the items to the cart, beside the site Menu you will have an icon of a shopping cart, hover on it with the mouse and click on “View Cart”. There will be a place to put the coupon you received and Press on “Apply Coupon”. Once you press on “Apply Coupon” you should see the discount amount that you received in the payment. Then click “Proceed to Checkout” to place your order.