Returns and Refunds Policy
Thank you for shopping at Jewel Bag Fashion.
If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 15 days
- The product is in its original packaging
- The product isn’t used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
– By visiting this page on our website: http://www.jewelbagfashion.com/contact-jewel-bag-fashion/
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
P.O: 549
Postal Code: 46105
City: Herzelia
Country: Israel
Shipping charges:
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Jewel Bag Fashion.
Damaged items:
If you received a damaged product, please notify us immediately for assistance.
Sale items:
Sale items can be refunded.
Contact us:
If you have any questions about our Returns and Refunds Policy, please contact us:
– By visiting this page on our website: http://www.jewelbagfashion.com/contact-jewel-bag-fashion/
Section 2 – Return and Refund Policy; No Warranty
1. Jewel Bag Fashion strives to provide an excellence customer experience. We will do everything within our capacity to ensure our customers are 100% satisfied with their purchase. We offer a 15-day ‘buyer’s remorse’ on select products from the ship date and with an approved RMN number. The purchaser can obtain an RMN number by submitting a request to support@jewelbagfashion.com. In order to receive an RMN number, please have your sales receipt ready and complete the online RMN form. A representative will respond to your RMN request within 24 business hours.
2. All returned or exchanged items must be in brand new condition, in their original box, and must include all original packing material, packing slip, blank warranty cards, manuals, documents, and all accessories. Items that have been activated, previously flown, used, or show any sign of wear will not be accepted. Unopened boxes can be returned with no questions asked. Items received that do not meet these requirements will not be accepted. At the sole discretion of Jewel Bag Fashion, exceptions may be made to this policy with a minimum 15% re-stocking fee.
3. Items deemed DOA may be exchanged within 14 days of the purchase receipt date at the discretion of Jewel Bag Fashion. A pre-paid shipping label or reimbursement for return shipping charges may be provided on DOA item exchanges.
4. Damaged Box or Damaged Product: If you receive damaged or incorrect item(s), contact a Customer Support no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Support immediately.
5. Refusal of Delivery: If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Jewel Bag Fashion. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you and returning it to the Jewel Bag Fashion warehouse. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.
6. Incorrect Shipping Address Provided: Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you and returning it to the Jewel Bag Fashion warehouse. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and the customer has not contacted a customer support the order will then be refunded back to the original form of payment. Shipping times do not include the day the order ships. This does not apply to delays caused by acts beyond Jewel Bag Fashion control, such as acts of God, strikes, lockouts or disasters. Jewel Bag Fashion reserves the right to cancel or suspend this offer should a computer virus, unauthorized intervention or other cause corrupt the integrity or the proper conduct of the offer. Jewel Bag Fashion reserves the right to disqualify any order found to be disrupting the operation of the offer or website.
7. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
8. THE WARRANTY ON PRODUCTS DOES NOT COVER, AND JEWEL BAG FASHIONS NOT RESPONSIBLE IN ANYWAY, FOR DAMAGE TO OTHER EQUIPMENT DUE TO A FAILURE OF A COMPONENT. JEWEL BAG FASHIONS NOT RESPONSIBLE IN ANY WAY FOR THE USE, MISUSE, OR ANY INJURY OR DAMAGE TO PERSONS OR PROPERTY FROM USE OF ANY EQUIPMENT PURCHASED ON OUR SITE. JEWEL BAG FASHION DOES NOT PROVIDE ANY WARRANTIES WHATSOEVER AND DEFERS TO THE MANUFACTURER FOR ANY COMPLAINTS/WARRANTIES/GUARANTEES AS JEWEL BAG FASHIONDOES NOT MAKE, MANUFACTURE, OR FABRICATE ANY OF THE PRODUCTS FOUND HEREIN UNLESS SPECIFIED.
Last updated: July 15, 2016
